If you export your purchase, it limits our ability to help if there are problems. We also cannot do a partial refund on an order that is exported out. If you purchase an item, and it is shipped to you via freight forwarder, we cannot refund the item until we receive the item back. We absolutely do not support freight forwarders. We ensure the warranty of the item to address that we shipped to – and have packaged the item for delivery to a United States address. If you purchase the item and it has traveled outside the United States, your warranty is VOID. If you purchased the item and have any issue – we must receive the item back in order for return or replacement. Please do not ask us to remove invoices to avoid customs taxes. We do not support export outside the United States. Just use the eBay Returns system to receive a free shipping label. We do not offer free returns unless the item is not as described, damaged, or otherwise defective – we offer free return shipping on those items for 45 days. If you purchase an item and it is as advertised, but you would like to return it – all we ask is that you pay for return shipping and we would happy to process your return. We offer returns on items if you are not satisfied with your purchase. Since shipping is free to buyer, we use the least expensive shipping method. If an item is ordered on Saturday/Sunday, it may ship on Wednesday. If an item is ordered on Friday before 4PM MST, it may ship on Tuesday. If an item is ordered on Thursday before 4PM MST, it may ship on Monday. Our guarantee is to have the item out by business day 3. If you order an item and request that the item be shipped ASAP, we will do our best to follow your request – but we can only promise to have the item shipped out within the shipping estimate when the order is made. We are a small operation, so sometimes we ship on the 3rd business day. Our typical business hours are 11AM to 7PM, Monday-Friday. We are located in Sandy, Utah in the United States. Weekends do not count towards the 3 business days.
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